Reference

How stack88 Handles Your Personal Information

This Privacy Policy covers what data we collect when you use stack88, how we use it, and what control you have over it. Access depends on local law and is available where local law permits.

Data You ControlSecure Account StorageDANA, OVO, GoPay PrivacyClear Contact Path
stack88 How stack88 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Reach out through any of the channels below and we'll respond as quickly as we can.

Team online

Live Chat

Start a live chat from your account dashboard. Our team can verify your identity and process data requests during support hours.

Email Support

Send your data request to our support email. Include your registered account email so we can locate your record quickly.

Account Settings

Some data — like your registered email and linked payment method — can be updated directly inside your account settings without contacting support.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from login to withdrawal. Here's what that looks like in practice across the areas that matter most.

Account Security

Your account is protected with OTP verification on login and withdrawal requests. We flag unusual access patterns and may ask you to re-verify before processing a payout.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is open. After closure, we retain only what applicable law in eligible regions requires, then delete the rest on a rolling schedule.

Requesting Changes

To access, correct, or remove your data, contact support via live chat or email. We'll confirm your identity first, then action the request within the timeframe required by applicable law.

Common Questions About Your Privacy

Here are the questions we hear most often about how stack88 handles personal data.

We collect your name, email address, and the payment method you register — DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

We do not sell your data. Payment providers like DANA, OVO, and GoPay receive only what's needed to process your transaction. We share data with third parties only where law requires it.

Contact our support team via live chat or email with your registered account email. We'll verify your identity and send your data within the timeframe required under applicable law.

Yes. Submit a deletion request through live chat or email support. We'll remove your data after verifying your identity, keeping only what applicable law in eligible regions requires us to retain.

We receive only a transaction reference from your e-wallet provider — not your full wallet credentials or PIN. Your payment details stay within the DANA, OVO, or GoPay platform under their own privacy terms.

After account closure, we retain only the data that applicable law in eligible regions requires us to keep. Everything else is deleted on a scheduled basis once the retention period ends.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.